TERMS & CONDITIONS

All first time and custom orders are prepay in full at time of shipment.  If credit terms are requested for repeat orders, please submit the information below and allow 10-14 business days for approval.  Credit terms are Net 30 Days on approved credit.  On credit term accounts, a late payment charge of 1 1/2% per month (18% annual) will be charged on all past due invoices.  In the event of failure to pay any amount due on past due invoices, all collection costs and/or attorney's fees incurred in the collection of any such amount will be paid by the customer.

Minimum order for credit terms is $1,000.00, excluding any shipping & handling, rush and/or additional production charges.  All orders under $1,000.00 will be Prepay terms.  All returned checks will be assessed a returned check fee of minimum $76.00 per check.  Any additional fees incurred from a returned check will be assessed to the customer.

To apply for credit approval, please submit the following information:
-Company Name, Address, Telephone, Fax and E-Mail address
-Company Contact Person
-Estimated amount of credit line requested

We accept Discover, MasterCard and Visa cards.

DEPOSITS
Custom orders require 50% deposit prior to production.  All deposits are non-refundable.

RETURNS/REFUNDS
There are no returns/refunds on custom orders. See below for details

METHOD OF SHIPPING
Our standard method of shipping is via UPS Ground service.  All freight FOB Chino Hills, California, freight pre-paid and billed to customer's invoice.  If Motor Freight shipments are required, there will be an additional $12.00(Net) charge for each packing skid.

3rd Party Shipments:  Handling charges will be added to customers requesting 3rd party shipping.

Split Shipments:  For split shipments, there will be an additional $5.00(Net) charge for each different destination.  Dillco is not responsible for orders damaged or lost in transit.

Orders requesting shipment prior to credit approval will be shipped Prepaid terms only.

Receiving Your Order 

Please be sure to carefully inspect the contents of your shipment before signing for it. Any and all damage must be noted in writing on the freight bill or delivery receipt. It is the customer's responsibility to make sure that no damage has occurred and that all ordered items are included prior to signing for any shipment. Once you sign the delivery receipt, the shipment becomes your property. You must notify us of any discrepancies within 48 hours of receipt of the shipment. Failure to do so will hold Infinite Vision Group, Inc. harmless of any claims.

We carefully package all orders prior to shipping. If apparent visual damage has occurred, it must be noted on the freight bill or delivery receipt and signed by the carrier agent. Failure to do this will result in the carrier refusing to honor the claim. If excessive damage has occurred, the merchandise should be refused upon original delivery attempt. Please save any damaged product and the original box and packaging and notify Infinite Vision Group, Inc. within 24 hours of receipt of a damaged shipment.

If you receive a damaged shipment, you must keep all packaging, including cartons and contents, until the resolution process is finished. Damage claims will not be allowed under any circumstances without original packaging. It may be necessary to make the packaging available to the shipping carrier for inspection. Damage claims will be handled through the respective carrier claims department.

Return Policies

Stock (non-custom) Order Return Policy 

A Return Authorization number is required for all returns. If you are not satisfied with your purchase, you must notify our customer support within 3 days of receipt of the item to be issued a return, dated material must be reported before the adverted date. Authorization number. Items must be returned in re-saleable condition, in the original packaging within 10 days after receiving your Return Authorization number. You will be credited (less a 15% restocking fee and all shipping charges incurred) upon arrival, and inspection of the item(s) at our warehouse. The shipping charges to return the item(s) to us will be the purchaser's responsibility. Any items returned without prior authorization may be refused and returned to the purchaser at their expense. Custom manufactured items are not returnable - see policy below.

A Return Authorization number is required for all returns. Returns of graphics are not accepted unless material or workmanship defects are determined or suspected by our production manager. Costs for returning graphics will be the responsibility of the shipper. Any items returned without a valid Return Authorization number will be refused and returned to the shipper. Defective items will be repaired or replaced at our discretion. IMPORTANT: Graphics must be returned in a suitable shipping container (see Important Trade Show Graphic Care Tips section of this document) to prevent additional damage and to be eligible for warranty replacement.

Most display items are custom manufactured to order. If you are unsure whether the items(s) you are ordering are custom manufactured, contact our customer service representative for clarification. Custom manufactured items are not returnable.

All products are covered by the original manufacturer(s) warranty(s). Call our customer service representative for specific warranty information for the product(s) you are ordering.

Graphics Warranty 

Infinite vision Group, Inc.. warrants all trade show graphics against defects in materials or workmanship for a period of 90 days from the date of purchase. Warranty does not apply to damage caused by rough handling and abuse and does not cover edge damage, dents, creases, tears, punctures or other damages that can occur from misleading of your graphics. Graphics must be returned to us for inspection to determine cause of failure or damage to be eligible for warranty replacement. Graphics will be replaced at our discretion.

Graphics Rush Orders Warranty Waiver 

We strive to always produce the highest quality trade show graphics. Due to the nature of graphics manufacturing, rush jobs will be required to sign a waiver of graphics warranty. Proper graphic manufacturing techniques require allowing prints to dry for 24 hours and then allowing the protective laminates to cure for an additional 24 hours before preparing graphics to ship. Minimum turnaround time for graphics to qualify for warranty coverage is three business days from receipt of final print ready files.


Liabilities 

Infinite Vision Group, Inc. assumes no liability whatsoever arising from the use, misuse or improper assembly, use or operation of any products purchased from us.